Terms of Use
Welcome to MeetRomance (hereinafter "Website"，or "Site", "we", "us", "our", etc.). Accessing or
using this Site indicates that you ("you" , "your", etc.) agree to and are bound by these Terms of Use
(these "Terms"), and you agree to comply with all Terms of this Site. These Terms apply to anyone who
accesses or uses the Website (the "User", "Users"), regardless of their registration status.
Our Website and other pages, information, software, services, products, and content
(collectively, the "Services") are operated, hosted, or managed by the Website and its affiliated companies.
We recommend that you read these Terms and fully understand how they govern your use of our Services. If you
have any questions regarding the content herein, please Contact Us.
1. Acceptance of Terms
1.1 Any changes we make to these Terms will be reflected on this page. You may bookmark this page and
check it frequently for any notice of amendments / changes to the original Terms.
You will be deemed to have accepted a variation if you continue to use the Site after the new Terms
have been posted.
1.2 These Terms become effective once being published on our Website and shall be binding on you
when you first access our Website and/or use our Services. Without prejudice to the above, your acceptance
to these Terms will be further evidenced by your clicking to any accept or agree button where such option is
made available to you by us on the User interface; or by actually using the Services.
1.3 You agree to be bound by these Terms as long as you access or use our Website. If you do not
agree to these Terms, you should not register with our Website and you must immediately stop from accessing
our Website and stop using any of our Services.
2. Eligibility
2.1 When a User creates an account (the “Account”) on the Website, they become a member ("Member") of
the Website. You must be at least eighteen years old when you register to become a member . Your
membership on this Website is void where prohibited by law.
You represent and warrant that:
(a) You are not legally prohibited from using our Services;
(b) You have not committed, been convicted of an indictable offense, a sexual offense, or any crime involving violence or threats of
violence;
(c) Your country or you personally are not listed on any sanctions list published by the federal
government of the United States of America, Office of Foreign Assets Control of the United States of
America, United Nations Security Council and/or any sanction list of individuals, groups and entities as
published by the European Union Comprehensive Financial;
(d) Your registration has not previously been
terminated by this Site for violating these Terms.
2.2 By using our Website and/or our Services, you represent and warrant that you have the
capacity to enter into these Terms and to comply with all of its terms and conditions. If such
representation turns out to be false, your membership will be terminated immediately without refund of any
unused or used Credit / funds.
3. Registration
3.1 Before you register to be a Member of our Website, you are deemed to understand how our Website and
our Services work. You may check for related details in our FAQs/Help pages.
3.2 When you register to become a Member, you agree to provide accurate, true, complete and the
most updated information about yourself as required. We reserve the right at any time to terminate your
membership if you are found to provide inaccurate, untruthful, outdated, incomplete, misleading, offensive,
vulgar and/or obscene information, as we may determine in our sole discretion.
3.3 By becoming a Member, you agree to accept and consent to receiving electronic communications
initiated from our Website or its affiliates including without limitation: message notification emails,
matches updates, emails informing you of promotions that either are provided by our Website or affiliates.
You may opt-out from receiving such email communications sent from or through our Website by notifying us.
4. Verified Members
Users who have verified their accounts will get the "verified" badge. Verified Members refer to members who submitted valid government-issued identification documents according to website requirements and passed a biometric verification process. If you wish to become a verified member and get the "verified" badge, please send us an email for consultation.
5. Elite Members
"Elite Members" refer to Members who can access and use the Website free of charge. Elite Members must
adhere to the Website's rules, undergo regular identity verification, maintain active participation on
the Website, and provide accurate, high-quality profile content. Requirements for becoming an Elite
Member.
"Elite Members" status is our way of recognizing active and authentic Members who bring value to the community. After obtaining Elite membership, Elite Members are granted to use the Site free of charge. This Site strictly prohibits Elite Members from receiving monetary compensation for their involvement with the Site in any way. If you've found any breach of this policy, please notify us promptly. Any Elite Member who violates this rule will be immediately prohibited from using the Site.
6. Use of the Services
6.1 You must keep your password and all Account information confidential, as you bear full
responsibility for all use of the Services through your Account and for any other activities conducted
under your Account. Any transaction performed on your Account upon correct entry of your username and
password shall be deemed valid.
We shall not be held liable for any data loss, disclosure, or unauthorized access resulting from
your loss of device access, voluntary or negligent sharing of passwords, or any other failure to maintain
the confidentiality and security of your Account credentials. You assume full responsibility for
safeguarding your access credentials and acknowledge that any consequences arising from such actions or
negligence shall be solely borne by you.
6.2 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b)
any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions
and (c) posted policies or procedural rules that govern the use of particular Services of the Website.
6.3 You may have only ONE membership Account on the Website at any point in time, which is for
your sole private use. You may not authorize others to use your membership Account, and your membership
Account may not be used in connection with any commercial endeavors. Only natural persons may use our
Website. Other legal entities like organizations, companies, and/or businesses may not become Members and
should not use our Services for any purpose.
6.4 You will only use our Website and our Services in a manner consistent with all applicable
laws and regulations. You will not transmit or display content, messages, photos, videos, audio and video
calls, or profiles (collectively referred to as "Content") that are offensive, illegal, or may infringe upon
the rights of other Users or any third party, harm or threaten their safety. This includes, but is not
limited to, Content that is illegal, defamatory, offensive, abusive, threatening, harassing, obscene,
pornographic, violent, racist, biased, hateful, malicious, or incites prejudice against any group or
individual, or involves any form of physical harm or material detrimental to the interests of others.
You are solely responsible for all Content posted, displayed, or transmitted to other Users
through the Services of this Site. We reserve the right, at our sole discretion, to investigate anyone who
violates this provision and take appropriate legal action, including but not limited to removing offending
communications from the Service and terminating the membership of the violator.
6.5 This Site firmly opposes and strictly prohibits any form of exploitation or trafficking,
including but not limited to: posting or transmitting Content through this Site that exploits individuals
(especially those under 18 years of age) in a sexual or violent manner; soliciting, promoting, or
facilitating any form of human trafficking, including sexual exploitation, forced labor, or modern slavery;
or using this Site to solicit or coerce others into engaging in illegal activities (including prostitution
or escort services).
If such illegal activities are discovered on this Site, we will immediately cooperate with law
enforcement and anti-trafficking organizations to investigate and address the matter.
6.6 You shall not include any form of off-site contact information in your profile, published
content, or communications with other members, including but not limited to telephone numbers, fax numbers,
addresses, URLs, email addresses, and other social media accounts.
6.7 You will not make illegal and/or unauthorized uses of our Website and our Services, including
collecting usernames and/or email addresses of other Members posted on our Website by any means for the
purpose of sending unsolicited emails and unauthorized framing of or linking to our Website. Appropriate
legal action will be taken on our side, including without limitation, civil, criminal and injunctive
redress.
6.8 We are entitled to review, retain, modify, and delete any contents, messages, photos, videos,
audio, video calls or profiles (collectively "Content") that in our sole judgment violate these Terms or
which might be offensive, illegal, or that might violate the rights, harm or threaten the safety of our
Website, our Services and other Members.
6.9 The security measures employed by this Site to protect user Content are provided and used on
an "as is" basis, without any warranties, guarantees, conditions, assurances, or other terms to ensure that
such security measures can resist attempts to circumvent security mechanisms or prevent breaches, disabling,
or other means of bypassing such security measures. To the maximum extent permitted by applicable law, you
hereby permanently waive any claims you may have against this Site for any such unauthorized copying or use
of user Content, regardless of the legal theory on which such claims are based.
6.10 You may not use the Services of the Website for commercial purposes (such as sending promotional
information to other Users or redirecting them to external platforms/links). You agree not to copy,
duplicate, reproduce, sell, resell, or exploit any part of the Services for any commercial purpose, nor
use the Services or access the Website for such purposes.
You further warrant and undertake that:
(a) You will not use the Services for any commercial purpose;
(b) You will not conduct any financial transactions through the Services;
(c) You will not register an Account using a false username or use automated tools (such as chatbots,
virtual identities, etc.) to impersonate a natural person for personal use of the Services.
(d) You shall not create any databases that compete with this Website or establish any entity that
competes with this Website.
You also guarantee that you will not receive any compensation for using the Services. If you violate
the above terms, we will investigate, terminate your membership, and take legal measures, including
civil claims, criminal prosecution, and injunctive relief.
6.11 When using particular Service of the Website, you shall be subject to any posted Policies or
Procedural Rules applicable to such Services, which may be posted and modified from time to time. All such
Policies or Procedural Rules are hereby incorporated by reference into these Terms.
We reserve the right at any time to alter or amend the terms of this Agreement, Policies or
Procedural Rules of the Services, modify our Website contents or features, or change any fees or charges for
using our Website and our Services. Whatever changes we make will go into effect from the date of revision
without notice to you. Your use of our Website after such changes will be deemed your acceptance of the
changes.
6.12 We are not responsible for the conduct, whether online or offline, of any Users of our
Website. We assume no responsibility for the authenticity, undertakings, or expectations of any information
obtained by Users through the Website. Please use caution and common sense when using our Website and the
Services. Your interactions with other Users of our Website are entirely at your own risk in particular
those set out in the Risk Disclosure Statements.
6.13 You agree not to interfere with or disrupt the Services or the servers of the Website, or
disobey any requirements, procedures, policies or regulations of networks connected to the Services. You
will not "frame" or "mirror" any part of the Website, without our prior written authorization. You also
shall not use Meta tags or code or other devices containing any reference to the Website or our Services in
order to direct any person to any other web site for any purpose.
6.14 Without prejudice to other provisions stated in this Section 6 above, you agree to access
our Website and/or use our Services with good faith. You agree that you are not accessing our Website and/or
use our Services with any malicious intent or purpose.
6.15 We encourage Users to report suspicious or inappropriate Content through our reporting
mechanism. Users who violate the rules will face Account suspension or termination, and this Site will
report to the relevant authorities where applicable.
7. Termination
7.1 You acknowledge and agree that this Site may, at its sole discretion, discontinue (permanently or
temporarily) providing Services to you (or any functions within the Services) without prior notice.
We may immediately terminate your membership and your access to our Services if you are found in
breach of these Terms. We reserve the right to take further action for the loss or the potential loss on our
end and/ or any loss caused to other Users or third parties when necessary as a result of your breach of
these Terms. You will not be entitled to any refund of any used or unused Credit (defined below)/funds upon
any breach of these Terms by you.
7.2 You may terminate your membership at any time, for any reason by contacting our customer
service team for assistance. All unused Credits can be refunded as per our Refund Policy.
7.3 Save as otherwise expressly provided in any additional terms governing the use of specific
services, for non-fee paying Members, we may cancel or suspend your use of our Services at any time at our
discretion, without cause and without notice.
7.4 Your right to use our Services and your Account may end once your Account is terminated and
any information you have stored on our system may no longer be available to you. It is therefore important
for you to maintain your own archive of information at your choice.
7.5 When a Member of the Website becomes unable to continue using the Services due to death or
loss of capacity, their legal representative, or lawful heir may contact us to process the Account closure.
7.6 If you have subscribed to any other products or Services for which payment is necessary, you
remain responsible for paying any amounts due on your Account at the time your Account is terminated. If you
are participating in any free promotional offer for accessing other Services of the Website, you must cancel
such Services before the end of the free trial period to avoid incurring charges.
8. Credits
8.1 To use the paid features of this Website, you need to purchase credit ("Credit"). Credits are a
virtual currency purchased with real money. You can obtain Credit by paying via credit/debit card or any
other method our Website may accept as payment of account subject to our Refund Policy. All charges of
our Services are denoted in units of Credit unless a particular currency is specified.
8.2 Price of the Credit is subject to change from time to time, without any notice to you. To get
the current pricing of the Credits please go to the Account settings area. The new price will apply to your
next purchase of Credit after the adjustments have been published on the Account settings area. You agree
that by continuing to purchase and/or use the Services following the adjustments of the price, you accept
the new price.
8.3 Credits are valid for 180 days from the date of purchase, after which they will carry no
value and cannot be reinstated.
8.4 We engage third-party payment service providers to handle payment transactions. We may change
these third-party payment service providers at any time, and the payment methods available on this Site may
be added or discontinued from time to time. Please note that we are not a payment institution and do not
process your payments on our own behalf.
9. Cost of Service
9.1 You may need to pay to use certain Services. This requires you to purchase Credits, which will be
allocated to your Account in return for Services to be rendered. Click
here for Service Price.
9.2 This Site reserves the right to adjust, without notifying users, whether a Service requires
payment and the pricing of such Services.
9.3 If there is no Credit available in your Account, you will be subject to the limitations of
the Services unless you elect to top up Credit balance in your Account. For certain payable Services where
Credit is not an accepted method of payment, Services become limited or unavailable to you if you have not
committed to the required transaction.
9.4 Elite Members may utilize this Site's Services free of charge under specified conditions. These
Services may include (but are not limited to) the following, which are subject to potential
modifications:
- Exchanging mail correspondence;
- Engaging in online chats;
- Sending virtual gifts and stickers;
- Sharing personal photos and videos.
10. Refund & Chargeback
10.1 In the event you believe that we have charged you in error, you must contact us within 90 days
after such charge. No refunds will be given for any erred charges which are more than 90 days old.
10.2 If you have a reasonable refund request or any questions regarding transactions on your
account, please contact our customer service team directly to handle refund applications. In the vast
majority of cases, submitting a refund request to us can resolve your issue more quickly while allowing you
to provide more comprehensive evidence to support your claim. Our team will review your refund request
(along with any supplementary materials and evidence) and process it as soon as possible.
If you initiate a chargeback through a third-party institution without contacting us first, we
will be required by the third-party institution to disclose all and/or any private communications sent or
received through our Services to prove the legitimacy of the relevant transactions. In such cases, our Privacy Policy will not
restrict such information disclosure. Moreover, this type of process involves the card-issuing bank, the
acquiring bank, and the ultimate card company. Resolving refund claims inevitably requires significant time
and effort from the relevant parties to conduct factual investigations.
10.3 We recognize that there may be justifications with certain chargeback claims but equally
there are ones wholly without merit, sometimes to the point of being malicious or fraudulent. Fraudulent
claim is a criminal offence for which we reserve the right to complain and invoke prosecution by law
enforcement agencies, during which process we will provide details of the complainant’s personal
information, card authentication details, record of communication related to our Services or other Users.
10.4 As a matter of compensation for our efforts in investigating the claim, you hereby agree that
should your claim be found fraudulent or malicious, you will pay us an amount by way of liquidated
damages comprising of :
- all relevant disbursements paid by us to third parties;
- US$125 per month from the commencement to full conclusion of the claim;
- 5% of the subject amount of the chargeback claim.
Such compensation be effected with priority by way of set-off from the Credit (currently at the
equivalent of 1 Credit = US$5) available from your Account with us.
10.5 Refund Policy
Please refer to our Refund Policy. The Refund Policy on our Website forms a part of these Terms. We
reserve the right to amend or alter our Refund Policy at any time, and changes are effective upon being
posting on our Website. You will be deemed to have accepted a variation if you continue to use the Site
after the new Terms has been posted.
11. Privacy
Use of our Website and/or its Services is governed by our Privacy Policy which is
subject to revision from time to time.
12. Services by Third Parties
12.1 To provide the Services, we may collaborate directly or indirectly through our partners with
various third parties ("Suppliers") for purposes such as affiliate marketing, advertising, user
acquisition, identity verification, or providing additional services. You acknowledge and agree that
Suppliers have the right to serve you in this manner.
12.2 All such suppliers, partners, and affiliated companies are independent contractors and are
not agents, employees, joint ventures, or partners of this Site. This Site does not control the daily
operations, business decisions, or methods of any supplier, partner, or affiliated company. Each supplier,
partner, and affiliated company shall be fully responsible for their own actions and omissions, including
compliance with applicable laws and ethical standards.
12.3 Suppliers shall provide complete, accurate, and lawful information required for their
registration in the Services in accordance with these Terms before member registration.
12.4 We never authorize any third-party organization or individual to collect any fees from our
Users in the name of our Website for any reason. If you engage in transactions or communications with
suppliers, or participate in third-party activities, any terms, conditions, warranties, or representations
associated with such transactions are solely between you and the third-party supplier. You may be subject to
separate terms between you and the relevant company or individual. These terms do not affect your legal
relationship with these third parties.
We are in no way responsible for the quality of any additional services provided by third-party
suppliers, and we assume no liability for any loss or damage (including personal injury or death) resulting
from the use of such services. All transactions (whether online or offline) between you and such Suppliers
are conducted at your own risk.
12.5 The Website strictly prohibits Suppliers, partners, or affiliates from engaging in any
fraudulent, deceptive, or illegal activities. Violators will have their cooperation terminated immediately
and be reported to the relevant authorities. Users are encouraged to report any suspicious behavior to the
Website.
The Website does not guarantee and shall not be held liable for the actions, omissions, or
services of any third party, vendor, partner, or affiliate, including any losses (such as those resulting
from fraud) caused by them. Users interact with third parties at their own risk.
13. Proprietary Rights of Contents of our Website
13.1 We own and retain other proprietary rights of our Website and our Services, as described in
details in the Intellectual Property Policy. Our Website contains Member profiles, photos, copyrighted
material, trademarks and other proprietary information of our operating or holding company or its
licensors. Except for the information which is in the public domain or for which you have been given
permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such
proprietary information.
13.2 Without limiting the foregoing, if you believe that your work has been copied and posted on
the Website in a way that constitutes copyright infringement, please contact us. Notice of claims of
copyright infringement should be provided to the following email address: 
13.3 By posting or transmitting your Content, you automatically grant to us, our affiliates,
suppliers, partners, licensees, and successors an unrestricted, irrevocable, non-exclusive, sublicensable,
royalty-free, worldwide license, and you represent and warrant that you have the right to grant such
license, to: (a) use, reproduce, perform, display, duplicate, adapt, modify, publish, distribute such
information and content, and prepare derivative works of such information and content or incorporate such
information and content into other works in any form, format, media, or media channels now known or later
developed or discovered; and (b) use the name, identity, likeness, and voice (or other personal attributes)
submitted by you in connection with such Content. If such Content contains the name, identity, likeness, and
voice (or other personal attributes) of any third party, you represent and warrant that you have obtained
appropriate consents and/or licenses for the use of such features, and that we and our sublicensees are
permitted to use them to the extent indicated in these Terms.
14. Disclaimers
14.1 We provide all Services strictly on an "as is" and "as available" basis. To the maximum extent
permitted by applicable law, we make no express, implied, statutory, or other warranties regarding our
Services (including all content contained therein), including but not limited to implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. Specifically:
(a) We do not guarantee that your use of the Services will be secure, uninterrupted, always
available, or error-free, nor that the Services will meet your requirements or that any defects in the
Services will be corrected. We assume no responsibility and make no warranties regarding network
connectivity and availability issues.
(b) We are not responsible for the conduct, whether online or offline, of any User of the
Services. We do not guarantee Users' willingness or ability to communicate or meet with you; nor do we
guarantee that users you encounter through the Services will ultimately be compatible with you or behave
appropriately. We make no warranties regarding any specific outcomes that may result from users' use of this
Website and/or Services.
(c) We assume no responsibility for any errors, omissions, interruptions, deletions, defects,
operational or transmission delays, communication line failures, theft or destruction of information, or
unauthorized access to or alteration of User communications.
(d) We are not liable for any failures of telephone networks/lines, computer online systems,
servers/providers, computer equipment, software, emails, or players caused by technical issues or network
congestion on the internet or services, including personal injury or property damage resulting from user or
other personnel participation in online activities or downloading Service-related materials.
(e) Under no circumstances shall we be liable for any loss or damage (including personal injury or
death) arising from anyone's use of the Services, any content posted on or transmitted to Users through the
Services, or interactions, whether online or offline, between Users of the Website.
14.2 We provide no warranties, guarantees, or assurances of any kind regarding any advice,
opinions, statements, or other information published, uploaded, or disseminated through this Website by us,
partners, Users or other individuals/entities. To the maximum extent permitted by law, we expressly disclaim
any and all liability arising from your reliance on statements or other information provided on, within, or
through this Website or the Services.
14.3 This Website reserves the right to alter any information on the Website and services, or to
modify, suspend, or terminate the services (or any part thereof) at any time in any manner without prior
notice.
You agree that this Website shall not be liable to you or any third party for any modification,
suspension, or termination of the Website or services.
15. Limitation / Exclusion of Liability
15.1 WE ASSUME NO RESPONSIBILITY FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER, OR FOR THE
AUTHENTICITY, COMMITMENTS, OR EXPECTATIONS RELATED TO ANY INFORMATION PROVIDED BY USERS. WE ARE NOT
LIABLE FOR THE IDENTITY, BACKGROUND, INTENTIONS, LEGITIMACY, OR AUTHENTICITY OF ANY USER WITH WHOM YOU
COMMUNICATE.
THIS WEBSITE SHALL NOT BE HELD RESPONSIBLE FOR ANY DISPUTES, COMMUNICATIONS, OR INTERACTIONS
BETWEEN USERS, OR BETWEEN USERS AND ANY THIRD PARTY (WHETHER ONLINE OR OFFLINE). USERS SHALL BEAR ALL RISKS
ASSOCIATED WITH SUCH INTERACTIONS AND HEREBY RELEASE THE WEBSITE FROM ALL CLAIMS, DEMANDS, AND LIABILITIES
FOR DAMAGES ARISING FROM ANY DISPUTES BETWEEN YOU AND OTHER USERS OF THIS SERVICE OR ANY OTHER THIRD
PARTIES.
15.2 WE CLAIM IMMUNITY FROM LIABILITY TO THE FULLEST EXTENT UNDER THE LAW AND FOR CONTENTS AND
SERVICES PROVIDED BY THIRD-PARTIES THAT OUR WEBSITE COOPERATES WITH, AND NOTHING IN THESE TERMS IS INTENDED
TO WAIVE, REMOVE, OR USURP SUCH IMMUNITY.
15.3 IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL,
EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING ALSO LOST PROFITS ARISING FROM YOUR USE OF OUR
WEBSITE. WE DO NOT HAVE ANY LIABILITY OF ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS (INCLUDING
REASONABLE ATTORNEY'S FEES) OR OTHER EXPENSES THAT ARISE DIRECTLY OR INDIRECTLY OUT OF OR FROM YOUR BREACH
OF THESE TERMS.
15.4 WE ASSUME NO RESPONSIBILITY FOR THE PRIVACY PRACTICES OF ANY THIRD-PARTIES THAT WE COOPERATE
WITH. WE DO NOT DETERMINE WHICH INFORMATION WILL BE COLLECTED BY THAT THIRD PARTY FOR PURPOSE UNRELATED TO
SERVICES OF OUR WEBSITE.
16. Misconduct Prevention Policy and User Protection Policy
As is with every objective you may pursue in life, there is always the associated risk(s), so are the
endeavors you are about to take through our Services. Whilst we have taken and will take every practical
control to minimize such risks, we wish to highlight some scenarios of higher likelihood, which you must
be aware of and undertake to risk the same. For details of the risks associated with our Services and
the possible counter measures, please read our Misconduct Prevention Policy and User Protection Policy.
17. Indemnity By You
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless this Site,
along with all its operators, subsidiaries, affiliates, officers, agents, other partners, and employees,
from any losses, liabilities, claims, or demands (including reasonable attorneys' fees and costs)
arising from or related to your breach of these Terms and/or your use of the Services in violation of
any of the representations and warranties set forth herein.
This Site reserves the right to assume the exclusive defense and control of any matter for which
you are required to provide indemnification. In such cases, you agree to cooperate fully with this Site and
provide complete compensation as deemed appropriate.
18. Governing Law and Dispute Resolution
You agree that any action at law or in equity arising out of or related to these Terms shall be filed
only in the Courts of Hong Kong Special Administrative Region of the People's Republic of China, and
that you hereby consent and submit to the exclusive jurisdiction of such courts, absolutely waive the
procedural defence ground of "forum non-convenien". No action arising under or related to these Terms
may be brought by either party more than 90 days after the cause of action has occurred. These Terms are
governed and to be interpreted exclusively by the laws of the Hong Kong Special Administrative Region of
the People's Republic of China.
To the maximum extent permitted by law, both you and this Site waive the right to a jury trial
and the right to initiate proceedings through individual arbitration. Both you and this Site waive the right
to file or participate in class actions against the other party, or to seek collective relief in any other
manner. To the maximum extent permitted by law, no claim shall be eligible for or authorized to proceed in
arbitration or litigation on a class, representative, consolidated, or private attorney general basis.
19. Miscellaneous
19.1 We reserve the right, at our sole discretion and in any manner, to transfer all or any of our
rights and obligations under these Terms at any time when we consider it necessary. You hereby
explicitly consent to any change of the party to these Terms and/or the transfer of rights by us.
19.2 You acknowledge that clicking buttons such as "Submit", "I Accept", "I Agree", and similar
options and/or statements constitutes an electronic signature under the Electronic Transactions Ordinance
(Chapter 553 of the Laws of Hong Kong), subject to the conditions stipulated therein. Accordingly, you
confirm that clicking such buttons and/or by reading such statements indicates your willingness to be bound
by the content of the relevant page. Where applicable, you irrevocably and expressly waive any rights and/or
requirements under any laws, regulatory provisions, or rules in any jurisdiction regarding handwritten
signatures, the delivery of physical documents, and/or the retention of non-electronic records.
19.3 You hereby agree that this Website has the right to communicate with you (including but not
limited to communication via email) regarding any issues arising from these Terms or the services.
Any communication with this Website shall be regarded as electronic communication. This
electronic communication shall cover all types of interactions conducted with this Website.
All electronic communications shall be treated as equivalent to written correspondence and shall
carry the same legal effect as communications typically required in official correspondence (including
requirements for signatures, seals, etc.). For the avoidance of doubt, any notice issued by means of
electronic communication shall be deemed to have been formally executed.
19.4 These Terms shall take full effect from the date of its publication on the Website and shall
remain continuously valid for any User or third party until they terminate their profile and usage of the
Website.
After the termination of your Account, all provisions that, by their nature, are intended to
survive the termination of these Terms shall be deemed to remain in effect following such termination.
We reserve the right to take further actions at our discretion as necessary in response to
potential losses incurred by us, other Users, or third parties due to your violation of these Terms.
19.5 Our contact information: NESO Technology Limited at Room 803, 8/F, Rykadan Capital Tower, 135 Hoi Bun Road, Kwun Tong, Hong Kong. Please send all the requests,
communications, inquires, clarifications and provisions of information to us at Contact Us. Please note that our
support service may not work outside business hours.
19.6 Our failure and/or omission to require your performance of any provisions in these Terms
shall never be considered to constitute a waiver. You accept that the aforesaid failure and/or omission will
not affect our right to require your performance at any time later. You also accept that even when we grant
you a waiver for any breach and/or default of any provisions of these Terms, it does not constitute a waiver
of any subsequent breach and/or default of that provision.
19.7 Although we are eager to provide constant, uninterrupted access to our Website, we are
unable to guarantee this. We accept no responsibility and/or liability for any interruption and/or delay and
we shall not be responsible for any failure to perform due to unforeseen circumstances and/or due to causes
that are beyond our reasonable control, these include but not limited to acts of God, war, strikes,
infrastructure failures, hacking attacks, etc.
19.8 These Terms and all other provisions referenced herein constitute the entire agreement
between you and the Website and govern your use of the Services, and shall completely replace any prior
agreements between you and the Website. If any provision of these Terms is held invalid and/or
unenforceable, the concerned provision shall be severed from these Terms, the remainder of these Terms shall
continue in full force and effect, mutatis mutandis.
19.9 You agree that no joint venture, partnership, employment, or agency relationship exists
between you and this Site as a result of these Terms or your use of the Services.
19.10 Unless the context otherwise requires, words herein importing the masculine gender shall
include the feminine and neuter genders and words herein in the singular shall include the plural and vice
versa.
Privacy Policy
Welcome to MeetRomance.com (hereinafter “MeetRomance”, or "Website", "Site", “Platform”, "we", "us", "our", etc.). We understand that the privacy of members, subscribers, guests and/or visitors ("Users", "you" or "your") is very important. As such, we provide this Privacy Policy (the "Privacy Policy") explaining our online information practices and the choices you can make about the way your personal data is collected, processed, maintained and disposed by MeetRomance. The Privacy Policy describes how we treat your Personal Information when you use our Website and other pages, information, software, services, products, and content (collectively, the "Services") operated, hosted, or managed by the Website and its affiliated companies. We reserve the right to update it at any time, and all changes are effective upon posting without notice to you. You are encouraged to revisit this page from time to time. Your use of the Site or our Services after such changes constitutes your acceptance to such changes.
Owing to the global nature of MeetRomance’s business conducted over the internet, it is practically impossible for us to comply with all applicable laws/rules/regulations (and the like) as may be prescribed by individual country/region/ city. We endeavor to adopt internationally recommended “Best Practices” whilst adhering to the Personal Data (Privacy) Ordinance of our governing law which you must agree to as the applicable law in case of dispute arising herefrom.
Operationally we are in compliance with, though not bound to do so, the general requirements on personal data collection and usage recommended by the United States Federal Trade Commission's guidance on "Mobile Privacy Disclosures" and California Online Privacy Protection Act. In particular, we carry out Privacy Compliance Assessment exercise periodically to ensure compliance in respect of notice, choice, onward transfer, security, data integrity, access and enforcement.
What Information We Collect
The types of Personal Information that we collect fall under two general categories: personally identifiable information (PII) and non-personally identifiable information (non-PII). PII consists of any information which can be used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information that does not reveal your identity. The following paragraphs explain what PII and non-PII we collect from you, and how we use such information.
If you fail to provide the personal data detailed in this privacy policy, you may be unable to use our Services. Please note that providing incorrect, outdated, or false information may result in our Services functioning improperly or being entirely unavailable. Therefore, we require you to provide accurate, true, complete and the most updated personal information.
How We Collect and Use Information
- Cookies. We use the term "Cookies" to refer to all technologies that store and access information on the device you use to access MeetRomance (such as your computer, tablet, or mobile phone). Cookies are small text files that are placed in or accessed from your web browser or device memory.
When you visit our Site or use our Services, we may set some or all of the following types of Cookies on your device. These specifically include: (1) Essential Cookies. We rely on these cookies to ensure the proper functioning of the Site and to provide our Services to you, for example: enabling you to log in, remembering your preferences, and keeping you safe by detecting malicious activity; (2) Analytical Cookies. These cookies help us understand how our Services are used and assist us in customizing and improving our Services for you; (3) Advertising and Marketing Cookies. These cookies are used to determine the effectiveness of our marketing campaigns and to make the advertisements you see more relevant to you. Their functions include helping us understand how much traffic our marketing campaigns drive to our Services, preventing the same ad from being repeatedly displayed, ensuring ads are correctly presented to advertisers, selecting ads that are relevant to you, and measuring the number of ads displayed and their effectiveness; (4) Social Networking Cookies. These cookies enable you to share pages and content from our Services that interest you through third-party social networks and other sites or services. These cookies may also be used for advertising purposes.
Please note that we do not link cookies with any User's PII. If your browser is set to refuse all cookies, our Site will not function properly, and you may be unable to use all of our Services. Users who disable cookies assume full responsibility for any resulting loss of functionality on our Site. - Log Files. Any time you visit our Website, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer our Website, prevent fraud, track visitor movement in the aggregate, and gather broad visitor demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user's session. This gives us an idea of which parts of our Website our Users are visiting. We do not share the log files externally.
- Web Beacons. "Web beacons" (also known as "clear gifs" and "pixel tags") are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our Website for our Users and to collect a limited set of information about our visitors. We may also use web beacons in email communications sent to you in order to understand the behavior of our Users. We do not link the web beacons to any of our Users' PII.
- Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use our applications, the events that occur within the applications, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any of your submitted PII within the mobile application.
- Your Information. When you register or subscribe to any of our Services, we collect a wide variety of information about you. Your profile information, including non-PII about yourself (such as first name, nationality, profession, height, weight, etc.) will be used to build your "My Profile." We may also display your relationship status and other profile/account information to your matches. Finally, for interactive content where you may choose to have a public profile, we may display your information to other Users. You may choose to provide us with your photo(s) or video(s) and by providing us such content, you agree that we may make them available to your matches and Users of our Services. Except as otherwise stated in this Privacy Policy, we do not disclose your PII to your matches or other Users of our Services.
- Identity Verification Information. We may process personal data to verify User identities, prevent fraud, and comply with legal requirements, including through identity verification procedures conducted directly by us or by our third-party identity verification service provider. For this purpose, the Website may process personal data and, where applicable, collect relevant documentation from Users.
- Transaction Information. When you make a payment through the Website, you will need to provide payment data to our third-party service providers, who act as our data and payment processors. Your name, address, phone number, email address and credit card information are required primarily to process your order and as otherwise described herein. Credit card transactions are processed through industry standard Secure Socket Layer (SSL) and/or strong encryption (3DES) by a third party, which only uses your information for that purpose.
- E-mails. You are required to produce an e-mail address when you register for our Services. We use your e-mail for both transactional (e.g. order placement and confirmation, refund and renewal processing, notifying you of our suggested matches) and promotional (e.g., newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. Our e-mail messages may contain codes that enable our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were opened. If you do not want to receive promotional e-mails from us, please see the section below labeled "Opt-Out". We reserve the right to send you certain communications relating to our Services, such as service announcements, terms and policies updates and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by email, tickets and/or telephone (including to any wireless number you may provide to us) solely in connection with our Services. If you would rather not receive emails, tickets or telephone calls from us, you may change or delete your number by contacting us for it to be removed from our contact list.
- Mobile Device. If you use your mobile device to access our Site or download any of our applications, we may collect device information (such as your mobile device ID, model and manufacturer), operating system and version information, IP address and etc. We collect your geolocation information only with your consent. We do not ask you for, access or track any location-based information from your mobile device at any time while downloading or using our mobile apps or our Services. We send you push notifications if you choose to receive them for notifying you of our matching services, letting you know when someone has sent you a message, or for other related matters. If you wish to opt-out from receiving these types of notifications, you may turn them off at the device level.
- Demographic Data. We collect demographic data from our Users. We use this data to tailor your user experience at our Website, showing you content that we think you might be interested in, and displaying the content according to your preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.
- Online Survey Data. We may periodically conduct voluntary Users surveys. We encourage you to participate in such surveys to help us improve our Services. All responses are anonymous and do not involve any of your PII.
- Automated Decision-Making and Analysis. Automated Decision-Making refers to decisions made solely through automated processing (including analysis). These decisions are used to recommend other Users and conversation topics to you, to block or restrict User functionality when we detect prohibited content or violations of our Terms of Use, and to alert and prevent issues such as Chargeback fraud.
- Aggregate Data. We may create aggregate data for internal use, service improvement, and the creation of new features. Aggregate data is anonymous and is not linked to any personal data. This aggregated information helps us understand trends and customer needs, allowing us to consider launching new products and services, and to tailor existing ones accordingly. We may share such aggregate data with our partners based on commercial terms at our sole discretion, without restriction.
Disclosure of Your Information
- Disclosure to Your Matches. Our matching services remain an integral part of providing our Services which involves disclosing your profile information to your matches. Photos and other profile information posted by you will be available to other Users matched with you. We never share your contact information with your matches without your consent.
- Disclosure by Law. You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend our Website's rights, or a third party's, rights or property; or (3) protect someone's health or safety, such as when harm or violence against any person (including you) is threatened.
- Disclosure to Protect Abuse Victims. Notwithstanding any other provision of this Privacy Policy or our Terms of Use we reserve the right, but have no obligation, to disclose any information that you submit to the Services, if in our sole opinion, we suspect or have reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, bullying, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure.
- Disclosure to Trusted Third Parties by Us. We may share your non-PII with our third parties, but not in a manner that would reveal your personal identity. We may share your PII, sometimes in conjunction with your non-PII, with service providers that may be associated with us to perform functions on our behalf. For example, outsourced translation agents or IT technology contractors may need access to your information to perform services for you. Your information will be treated as private and confidential by such service providers and will not be used for any purpose other than those identified in the Terms of Use and this Privacy Policy.
- Disclosure to Other Partners. We may disclose your personal information to partners, advisors, affiliated companies, external auditors, etc., for purposes such as marketing campaigns, audits, storage, or data analysis. However, these parties are required to ensure the necessary confidentiality and privacy in accordance with applicable laws.
- Information Transferred as a Result of Sale of Business. As we develop our business, we may buy or sell assets and, depending on the transaction, your PII may be one of the transferred assets. In the event that we are acquired by another company, your PII may be part of the assets transferred to the acquiring party. If this occurs, you will be notified if there are any material changes to the way your PII is collected or used.
- Intellectual Property. By posting any content, messages, photos, and/or videos in any public area of our Services, you automatically grant, represent, and warrant that you have the right to grant us an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, copy, perform, display, and distribute such personal data and content, to prepare derivative works of such personal data and content or incorporate it into other works, and to grant and authorize sublicenses of the foregoing rights.
For content protected by intellectual property rights, such as photos and videos ("IP Content"), you specifically grant us the following license, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP Content you post on or in connection with our services ("IP License"). This IP License terminates when you cease using our Services, and we will remove your IP Content in accordance with this Privacy Policy, the Refund Policy, and the Terms of Use, unless your content has been shared with others and they have not deleted it.
Unless otherwise specified, we will not use your personal data for any other purposes. We will never sell your personal data to third parties, nor will we permit third parties to access your personal data, except as stipulated in our Terms of Use, Refund Policy, this Privacy Policy, or as required by law.
Personal Data Retention
You understand that this Website retains your personal data for the period necessary to fulfill our Terms of Use or other agreements, and to manage your participation and use of our Website and/or Services, until you notify us to cease retention.
Notwithstanding the foregoing, we retain your personal data as necessary to comply with legal or regulatory obligations, including tax laws and local regulations. You understand and acknowledge that the Website's legal basis for the processing of your personal data would be compliance with the relevant laws or regulations or the pursuit by the Website of respective legitimate interests not outweighed by your interests, rights or freedoms.
You understand and agree that, for the purposes of protecting our Services and the security of your personal data, resolving disputes, preventing fraud, etc., we will indefinitely maintain blacklists of fraudulent activities or security threats. We share these blacklists with third-party service providers to continuously enhance the security of our Services and your personal data. In certain circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research, statistical, or other purposes. In such cases, we may use this information indefinitely without further notice to you.
When the Website no longer needs your personal data for any of the above purposes, you understand that the Website will remove it from its systems permanently. Please keep your own records of your personal data.
Third-Party Advertising
We may engage third-party advertising agencies or other service providers to place advertisements on behalf of MeetRomance.com. These companies may employ cookies and web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and web beacons is completely anonymous.
Age Restrictions
Our age restrictions are set forth in each applicable Terms of Use. We do not target our Website or our Services to anyone under the age of 18, any information we may receive from any visitor we believe to be under the age of 18 will be deleted from our database.
Security
We use encryption and authentication tools to guard against loss, misuse and alteration of your information shared with us. Security measures include the use of Secure Socket Layer (SSL) and/or strong encryption (3DES) technology during credit card transactions and administrative access to site data, which are applied to all repositories and transfers of user information. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
Links to or Access from Other Sites
You may be able to access your account or content of your account from third party sites, such as social networking sites, by way of various applications. The privacy policies and practices of such sites which apply to information you provided to such sites may differ from our practices as set forth in this Privacy Policy. You are encouraged to review their policies and practices to ensure that your privacy is protected. Such sites may also place their cookies or other files on your computer and they may collect personal data or solicit other information from you. You access such linked sites at your own risk. You should always read the Privacy Policy of a linked site before disclosing any Personal Information on such site.
Opt-Out
You may use the following options for removing your information, including any unauthorized profile, from our e-mail database if you wish to opt out of receiving promotional e-mails and newsletters.
1.Click on the "unsubscribe" link on the bottom of the e-mail;
2.Send ticket to Customer Service Team and let us know which promotional e-mails you wish to opt-out of; or
3.Select from our FAQs to find the answer you are looking for, or send us a ticket and our Customer Service Team will be happy to assist you.
Updating Your Personal Information
We provide Users the following options for updating information previously submitted, including deletion of your Personal Information.
1.For account settings, you may change your personal information such as height, weight and other information from "My Profile" settings; or
2.You can send ticket to our Customer Service Team to amend or delete your account information at any time.
Information Protection
Your Data Protection. We take appropriate steps to maintain the security of your data on our Platform. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. We have security measures in place to protect the loss, misuse and alteration of the information under our control. While we take reasonable precautions against possible security breaches of our Platform, Website, Users database and records, no application, website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your Personal Information safe and to log out of your account after use.
Your Account and Password(s). You should not disclose or share your login details to any third parties. Try not to use your birthdate or anything too obvious or predictable as your password(s) such that unscrupulous individuals may try to gain unauthorized access to your account. You are solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer, and for all activities that occur under your account or password(s). We will not be liable for any loss that you may incur as a result of someone else using your account or password(s), either with or without your knowledge. You agree to notify us immediately of any unauthorized use of your account and/or password(s) and any other breach of security relating to our Website. You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of our Website, or your dealings with our Website, you can contact us at
Onward Transfer and Consent to International Processing
We are a growing corporation with Users and operations in multiple countries, including the European Union. We have developed data practices designed to assure information is appropriately protected but we cannot always know where Personal Information may be accessed or processed. In addition, we may employ other companies and individuals to perform functions on our behalf. If we disclose Personal Information to such authorized third party, we will seek assurances that any information we may provide to them is safeguarded adequately and in accordance with this Privacy Policy and the requirements of applicable privacy laws.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data, including sensitive data, by us from your region to countries which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area. By providing your Personal Information, you consent to any transfer and processing in accordance with this Privacy Policy.
Acceptance of Privacy Policy
Your use of our Website, including any dispute concerning privacy, is subject to this Privacy Policy and the applicable Terms of Use. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND THE APPLICABLE TERMS OF USE.
If we decide to amend our Privacy Policy, we will post those changes on this page and additionally any other place on the Website we deem appropriate so that you may become aware of it. We reserve our right to modify this Privacy Policy at any time, so please come and revisit this page frequently. If we make material changes to this Privacy Policy, we will notify you here, or by other means, such as e-mail, at our discretion.
Your continued use of any portion of our Website following posting of our updated Privacy Policy will constitute your acceptance of the changes.
Language
The official language of this Privacy Policy is English. Any translated version is provided for your convenience only. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.
Effective Date
This Privacy Policy was last revised on Nov 9, 2025.
Copyright © NESO Technology Ltd. All Rights Reserved. Other trademarks and brands are the property of their respective owners.
Intellectual Property Policy
MeetRomance (hereinafter "MeetRomance", or "Site", "we", "us", "our", etc.) provides a technical platform on the internet for, amongst others, its users to interact. Please read our Intellectual Property Policy (the "Policy") carefully when you use our Site and other pages, information, software, services, products, and content (collectively, the "Services") operated, hosted, or managed by MeetRomance and its affiliated companies.
Although we are not obliged to comply with the Digital Millennium Copyright Act ("DMCA"), by way of "best practice" we do strive to follow the DMCA principles in respect of Intellectual Property Rights ("IPRs"). MeetRomance will respond promptly to claims of IPR infringement reported to its designated Intellectual Property Right Agent ("MeetRomance IPR Agent"). We shall disable access to or remove content that it believes in good faith may infringe the IPRs of third parties as well as discontinue Services to users who repeatedly make such content available or otherwise violate MeetRomance's Terms of Use.
We reserve the right to update this Policy at any time, and all changes are effective upon posting without notice to you. You are encouraged to revisit this page from time to time. Your use of the Site or our Services after such changes constitutes your acceptance to such changes.
Protecting Our IPRs
MeetRomance maintains zero tolerance towards copyright infringement, as such, we ask that you do not abuse the MeetRomance's Services by using it to distribute materials to which you do not have legitimate rights or authorization; and conversely do not infringe any of our IPRs including but not limited to patent, copyright, trademark, service mark, database right, design right, whether registered under any applicable jurisdiction or existing in Common Law without the need of registration. Examples of such breaches would be unauthorized (a) reproduction / paraphrasing of write-ups appearing on our Site, (b) hyperlinks to any part of our Site, (c) copying photograph / graphical design appearing on our Site for commercial gain or endeavors, etc.
It is our firm corporate policy to pursue after, as we relentlessly did and do, those who infringed our IPRs.
Protecting Your Copyrights
For your protection, should you have good faith belief that your copyrighted material has been uploaded without your permission or authorization, you are suggested to send a Notice of Copyright Infringement ("Notice") to the MeetRomance IPR Agent.
For a complete and proper Notice, the following information should be stated:
- Identify yourself as owner of the copyrighted work or exclusive rights that you believe were infringed, or a person acting on behalf of such owner.
- Provide information reasonably sufficient to permit MeetRomance to contact you, namely your contact information: name, address, phone number, and email address.
- Identify the copyrighted work that you believe is being infringed, or if a large number of works are being infringed, a representative list of the works.
- Identify the location of materials that allegedly are infringing your copyrighted work by providing URLs on our Site that contain these materials. Please do not send attachments like images, PDF or any attachment in any other file formats, only a list of our Site's URLs will do. Providing URLs in the body of an email is the best way to help us locate the content quickly.
- State that you have " … a good faith belief that use of the aforementioned material is not authorized by the copyright owner, its agents, or the law".
- State that the information in the Notice is accurate, under penalty of perjury. To do so, include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the (copyright) owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
- Sign the Notice. If you are providing Notice by e-mail, a scanned physical signature or a valid electronic signature will be accepted.
- To expedite our ability to process your request, your proper Notice must be sent to the MeetRomance IPR Agent at:
Policy against Repeat Infringer
MeetRomance will, in appropriate circumstances, terminate repeat infringers. If you believe that an account holder or subscriber is a repeat infringer, please follow the instructions above to contact us and provide information sufficient for us to verify that such account holder or subscriber is a repeat infringer.
Notice and Takedown Procedure
MeetRomance will follow up to properly enforce the rights of IRPs holders. When a proper Notice is received by MeetRomance IPR Agent, or when MeetRomance becomes otherwise aware that IPRs are infringed, it will remove or disable access to infringing materials as soon as possible. MeetRomance will not necessarily send a confirmation regarding the removal/disabling.
Trademarks / Service Marks in Particular
When content is uploaded to our Services by users, we do not knowingly incorporate third party trademarks (if any) when such content is uploaded. Further, we do not provide an index of content available through our Services.
If you believe that our Services are being used to distribute products or services using your trademark in a manner that violates your rights as a trademark holder, you may submit a notification to the MeetRomance IPR Agent. Use the process described above for submitting a notification of trademark infringement specifying that your notification pertains to trademark infringement by including the phrase "Trademark Infringement Notice" in the subject line of your e-mail message or letter. Moreover, pursuant to identifying the trademarked content and location, include the following statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the trademark owner, the trademark owner's agent, or the law; a statement that you are the owner or are authorized to act on behalf of the owner of the trademark that you believe is being infringed; an assurance that the information being provided is accurate and lastly your physical or electronic signature.
Following receipt of a proper notification as outlined above, MeetRomance will promptly disable access to or remove content that it believes in good faith may infringe the trademark rights of third parties.
MeetRomance shall once properly notified act expeditiously to remove all infringing content and further attempt to work with the copyright owner to deal with any issues of infringement. As such, our terms and conditions strictly prohibit the uploading of any and all content which infringe on any IPR as well as other illegal conduct.
License
By posting any content, messages, photos, and/or videos in any public area of our Services, you automatically grant, represent, and warrant that you have the right to grant us an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, copy, perform, display, and distribute such personal data and content, to prepare derivative works of such personal data and content or incorporate it into other works, and the right to grant and authorize sublicenses of the foregoing rights.
For content protected by IPRs, such as photos and videos ("IP Content"), you specifically grant us the following license, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP Content you post on or in connection with our Services ("IP License"). This IP License terminates when you cease using our Services, and we will remove your IP Content in accordance with our Privacy Policy, Refund Policy, and the Terms of Use, unless your content has been shared with others and they have not deleted it.
Unless otherwise specified, we will not use your personal data for any other purposes. We will never sell your personal data to third parties, nor will we permit third parties to access your personal data, except as stipulated in our Terms of Use, Refund Policy, Privacy Policy, or as required by any applicable laws, rules or regulations.
User Protection Policy
We hope to maintain good service order and protect the interest of all our Users (the "Users"). Therefore, we have implemented this User Protection Policy (this "Policy") with guidelines for Users to report disputes. For your protection, please read thoroughly below:
- 1. Never send money or expensive articles to other Users.
- 2. Never provide your contact information, social accounts or other personal information outside of our services, credit / debit card or bank account details.
- 3. We recommend using our online services such as Mail service, Chat, Photos and Videos, etc. Not only it will enhance mutual understanding, but because private correspondence or meetings may come with higher risks.
- 4. Exchange more photographs with Users during correspondence.
COVERAGE OF USER PROTECTION
If unfortunately, the abovementioned measures failed to protect you and which results in a dispute, our Dispute Resolution Service is here to assist.
Eligibility
Pre-conditions: The subject matter of complaint takes place in the course of our paid services AND we receive the relevant Notice of Complaint from you within 90 days of the subject matter.
Scope of Coverage
- A profile was posted on our Site without the authorization or knowledge of the person concerned.
- The individual with whom your communicated with is materially different from what the corresponding User's profile purports to be.
- Our services was perceived as materially defective in terms of quality or unable to be delivered in a reasonably timely manner.
- Those situations as set out in our Refund Policy.
Not covered / Out of Scope
- 90 days had expired since date of the alleged subject matter.
- The complainant (the "Complainant") had not been in communication with the alleged respondent (the "Respondent") through our paid services for more than 90 days.
- The Complainant expressly repudiate to comply with our Terms of Use, applicable policies or procedures.
- Nature of complaint not capable of rectification, including but not limited to:
A. the eventual outcome of the Complainant’s communication with the Respondent;
B. the perceived attitude or inclination of further communication with the Complainant, as displayed by the Respondent - Respondent's misbehavior as alleged is exclusively a matter of contravention of relevant laws and regulations, including but not limited to pornography, deceit, theft.
Notwithstanding the above, for the protection of all Users concerned including your goodself, we welcome your notification to us for our information and continuing improvement of our services.
Notice of Complaint
If the subject matter of your complaint falls within the scope of this Policy as described hereinabove, we will assist in the following manner. Your Notice of Complaint to us shall be in writing, taking note of:
- Dissatisfaction with Service Quality - We require your evidence in support such as the relevant screen shots, photographs, webpages, video clips etc. These evidence will enable our speedy identification of the cause(s) of your dissatisfaction and provide solution(s) thereto.
- Dissatisfaction with Authenticity of User Profile / Identity - We require your evidence pointing to the denial and/or unauthorized publication of non-user's profile on our Site, together with the relevant screen shots, photographs, webpages, video clips etc. Upon receipt of such kind of conclusive evidence, we will promptly adjudicate your Complaint with appropriate remedies.
- If, at the time of your Notice of Complaint, the relevant User's profile had been removed from our Site, we will handle your Complaint in accordance with our Terms of Use.
Attempts to Reach Settlement
Our experience tells that misunderstanding / confusion arising from Users' communication is the prime cause of complaint, and which can often be settled amicably. In that aspect, we strongly encourage amicable settlement in the interest of time, effort and distress.
Upon receipt of your Notice of Complaint, we will refer the same to the Respondent who is required to file a written response (the "Response") to you via us within 5 working days. In the event the Respondent fails to provide such a Response within the above time limit, the Respondent will be deemed to be at fault.
Upon receipt of the Response, you as the Complainant, please re-assess the merits of your case before proceeding further. In the absence of your written Counter-Response (as described below) to us within 20 working days thereafter, the Complaint will be deemed withdrawn.
Dispute Resolution Team
In the unfortunate event your dissatisfaction remains unresolved, you may through a written Counter-Response request our Dispute Resolution Team ("DRT") for a final decision. Your Counter-Response should contain submissions on fact and/or law why the Response failed to stand.
The dispute resolution process will take a complete review of:
- the parties' communication through our Site;
- those evidence already provided by both parties; and
- additional materials as may be required by our DRT.
- the parties' communication through our Site;
- those evidence already provided by both parties; and
- additional materials as may be required by our DRT.
With the Notice of Complaint, Response and Counter-Response, our DRT will reach and notify you the adjudication of your Complaint within 5 working days. Such adjudication may result in the User's profile removed, penalty imposed on the relevant service provider, gratuitous payment or refund of Credit in your favor, or conversely your Complaint being dismissed.
The adjudication shall be final and binding on the relevant parties.
Misconduct Prevention Policy
MeetRomance (hereinafter the "Website", or "platform", "we", "us", "our", etc.) is committed to creating a safe and welcoming online environment for all users, fostering communication and mutual understanding. To this end, we have established guidelines in our Terms of Use that all users must adhere to. This policy (the "Policy"), as an integral part of the Terms of Use, highlights the types of content and behaviors that are unacceptable on the platform, as well as the preventive measures taken by the platform. Violations of this Policy may result in content removal, user warnings, temporary or permanent suspension, removal from the platform, and/or reporting to relevant public organizations or law enforcement agencies. We may revise this Policy from time to time, and the revised version will take effect upon publication. You will be deemed to have accepted a variation if you continue to use the Website after the new Policy has been posted.
1. Our Efforts to Prevent Misconduct
To ensure a safe communication environment and prevent misuse of our Website, we have implemented effective measures to prevent and address inappropriate behavior. These primarily include:
1.1 Identity Verification
Users can get the “verified” badge through identity verification. We use a third-party identity verification service provider Shufti Pro to conduct identity verification. Users who wish to undergo identity verification must complete the verification process, which includes submitting government-issued identification documents and passing a biometric verification process through Shufti Pro.
1.2 Risk Detection and Control System
Our platform employs an efficient risk detection and control system that can quickly detect suspicious or potentially risky activities. This system analyzes user behavior data, monitors user activities, interactions, and page visits. Depending on the specific situation, the system may automatically block suspicious users or flag suspicious operations for review by anti-fraud experts, who will make the final decision.
1.3 Automated Content Detection System
We currently use an internally developed automated content detection system. When using the mail, chat, and video chat services, if the automated content detection system identifies a user using prohibited content, it will immediately issue a warning and automatically block the relevant content.
1.4 Manual Detection and Review
Our content review team conducts daily supervision of service usage through real-time monitoring and spot checks. Additionally, we actively monitor and investigate suspicious activities and accounts. If any content suspected of fraud is found, we will promptly remove it.
1.5 User Reporting Mechanism
Our product design also includes an independent user reporting function. If a user encounters inappropriate content from another user during the use of service, such user can immediately issue a warning to that user. Furthermore, users can contact our customer service team at any time by sending an email to 
1.6 Dispute Resolution System
For inappropriate behavior reported by users through the customer service team or the abuse reporting function, our dispute resolution team will carefully investigate and review each case to ensure a fair resolution. When there is a clear violation of our Terms of Use or platform policies, we will open a case and follow up according to the dispute resolution process.
1.7 User Safety Education
Although we are not required to conduct criminal background checks on users whose profiles are seen on our platform, we provide users with guidelines for safe online interaction, which specifically advise:
- Users should exercise caution when talking to new people met online and avoid sharing sensitive information such as home address, financial details, or private identity documents.
- Users should avoid meeting someone in person without thorough understanding and taking appropriate precautions.
- Users should utilize official resources like public criminal records and sex offender registry information to check if the other party has any adverse records.
2. Preventing Modern Slavery and Human Trafficking
2.1 Behavioral Characteristics
Modern slavery refers to situations where individuals are exploited by others for personal or commercial gain and are deprived of their liberty. Human trafficking involves the use of violence, threats, or coercion to transport, recruit, or harbor people for the purpose of exploitation.
Specific manifestations of modern slavery and human trafficking on the platform include:
- Exploitation of individuals (particularly those under 18 years of age) through sexual or violent means.
- Content that solicits, promotes, or facilitates human trafficking, including sexual exploitation and forced labor.
- Content that uses the platform to coerce or solicit illegal activities, such as prostitution or escort services.
2.2 Platform Preventive Measures
MeetRomance maintains a zero-tolerance stance towards all forms of modern slavery and human trafficking. We actively take all reasonable measures to prevent any exploitation and/or human trafficking from occurring on our platform or within our partner network, including:
- Establishing Website Terms of Use to Regulate User Conduct
Our Terms of Use explicitly prohibit the use of our Website to display, promote, advertise, or refer content involving any form of violence, escort services, sexual services, or prostitution. - Requiring Partners to Fulfill Contractual Obligations
We establish contractual obligations that clearly require our partners to ensure their operations, partnerships, or supply chains are free from modern slavery and human trafficking. We also require partners to uphold this commitment in their interactions with third-party contractors. - Verification Processes
Where applicable, we implement user verification measures to identify and mitigate the potential risks of modern slavery and human trafficking, thereby reducing the likelihood of our platform being used for these illegal purposes. - Internal Policies and Staff Training
We conduct regular internal training and provide specialized training for platform staff to ensure they can identify potential signs of modern slavery and human trafficking within content. - Content Moderation
To ensure a safe communication experience on the platform, we employ a combination of automated content detection and manual review for content moderation. We reserve the right to review and remove any text, images, or videos at any time.
2.3 User Reporting
If you believe someone is using our Website for activities related to modern slavery or human trafficking, you can contact our customer service team at any time by sending an email to
2.4 Cooperation with Law Enforcement Agencies
No such violations have ever been identified on our platform. However, should any such violations be discovered, we are committed to reporting them to the relevant law enforcement agencies and non-governmental organizations. We are also prepared to handle requests from law enforcement authorities and cooperate through other means to prevent modern slavery and human trafficking.
3. Anti-Money Laundering
3.1 Behavioral Characteristics
Money laundering refers to the process of concealing or disguising the origin and nature of proceeds derived from criminal activities, as well as the profits generated therefrom, through various methods, thereby making them appear legitimate. The ultimate objective of money laundering is to enable the safe and unrestricted use of these illicit proceeds without legal repercussions.
3.2 Platform Preventive Measures
As part of our commitment to maintaining community safety, we have established a series of measures to prevent money laundering and fraud.
Through Oversight of Partners:
- We implement, where we deem appropriate, appropriate KYC and KYB practices to detect anomalous and suspicious activities and to determine whether specific transactors on the platform appear on various sanctions lists.
- We require our partners to provide signed contracts, adhere to operational rules, and ensure compliance with integrity and conduct requirements. Partners must provide documents containing key information about beneficial owners and executives. We will, where we deem appropriate, use open sources and licensed systems to conduct enhanced due diligence.
- We refuse to establish business relationships or collaborations with any counterparties listed on the FATF blacklist, sanctions lists, or where official and/or public source negative information suggests potential involvement in criminal activities.
Through Platform-Implemented Oversight:
- Our platform is fully compliant with PCI DSS security standards. We work closely with trusted payment service providers who possess all necessary certifications required for secure payment processing.
- All transactions are monitored by our payment providers' anti-fraud and transaction monitoring systems. All transactions originating from sanctioned countries are blocked.
- Our platform also employs an efficient risk detection and control system to quickly identify suspicious or potentially risky transactions. This system can automatically block suspicious users or flag suspicious operations for review by anti-fraud experts, who then make the final decision.
- Our content review team is specifically tasked with detecting and preventing the use of our Website for money laundering and fraud. When necessary, the team may initiate a billing verification process, requiring users to provide official documents and payment cards to verify the identity of the user and the payment cardholder.
3.3 User Reporting
If you believe someone is using our website for money laundering activities, you can contact our customer service team at any time by sending an email to
3.4 Cooperation with Law Enforcement Agencies
Provided that user privacy and other rights are prioritized in the process, we are prepared to respond to requests from government and law enforcement authorities regarding potentially illegal accounts or transactions.
4. Preventing Scams
4.1 Behavioral Characteristics
A scam refers to any deceptive or misleading scheme aimed at exploiting others for economic gain or causing harm. The sole purpose of a scammer using this Website is to seek personal and/or economic benefit. The behaviors that are indicative of a scam include, but are not limited to:
- Knowingly providing false personal information (e.g., name, gender, age, children, and marital status).
- Impersonating others in communication for personal gain.
- Seeking financial assistance from others, such as requesting money, valuable gifts, loans, investments, or donations.
- Deceiving others to obtain economic benefits.
- Being employed to use the platform to communicate with others for profit.
4.2 Platform Preventive Measures
We have zero tolerance for fraudulent activities on our platform. To protect our users from scams, we have implemented the following key measures:
- We enforce strict verification processes to confirm user identities where applicable. We use a third-party identity verification service provider Shufti Pro to conduct identity verification. Users must submit government-issued identification documents and pass a biometric verification process through Shufti Pro.
- We actively monitor and investigate suspicious activities and accounts. Any content identified as potentially fraudulent will be immediately removed.
- We utilize an anti-scam system that helps us promptly detect suspicious activities. This system operates based on specific analytical indicators and is triggered regularly;
- We encourage users to report any suspicious behavior or concerns to our dedicated support team;
- We provide guidelines designed to help users interact safely online and avoid potential scams.
4.3 User Reporting
We value the trust of our users and maintain a zero-tolerance policy towards any fraudulent activities. If you believe someone is using our platform for fraudulent purposes, you may contact our customer service team at any time by emailing
5. Preventing the Dissemination of Child Sexual Abuse Material
5.1 Behavioral Characteristics
The uploading, storing, creation, or sharing of Child Sexual Abuse Material (CSAM), whether real or simulated (e.g., anime, digital images, media, text, or illustrations), is strictly prohibited. This includes any visual depictions, sharing of third-party links, or discussions involving explicit sexual activity (including nude content) with children.
5.2 Platform Prevention Measures
Our automated content detection systems and our content moderation team continuously monitor platform content to promptly identify and report any potential instances of CSAM dissemination, taking effective measures to prevent the spread of CSAM.
5.3 User Reporting
If you encounter any content that you believe may constitute CSAM, you can contact our customer service team at any time by sending an email to
5.4 Cooperation with Law Enforcement
If we identify apparent child sexual exploitation, we will report it to the National Center for Missing & Exploited Children (NCMEC) or agencies of alike nature, where we deem appropriate, in accordance with applicable laws, rules and regulations.
6. Combating Sexual Harassment and Abuse
6.1 Behavioral Characteristics
Specific manifestations of sexual harassment on the platform include, but are not limited to:
- Making unwelcome sexual comments.
- Sharing unsolicited pornographic images.
- Sharing or threatening to share sexual visual materials or screenshots of sexual conversations without the consent of the individual(s) involved or depicted.
Specific manifestations of abuse on the platform include, but are not limited to:
- Threats of violence of any degree and incitement of violent acts.
- Bullying, belittling, insulting, mocking, taunting, intimidating, dehumanizing, or disparaging others.
- Body shaming or making unsolicited comments about others' appearance.
- Publicly disclosing another person's private contact information, photos, or other personally identifiable information without consent.
- Blackmail or threats involving the disclosure of private personal information.
6.2 Platform Preventive Measures
Our automated content detection system and our content moderation team continuously monitor platform content to promptly identify potential signs of sexual harassment or abuse. Appropriate action will be taken against users engaged in such activities.
6.3 User Reporting
If you encounter any content that you believe may constitute sexual harassment or abuse, you may contact our customer service team at any time by sending an email to
7. Preventing Underage Usage
7.1 Behavioral Characteristics
In accordance with our Website Terms of Use, users must be at least 18 years old to create an account and use our platform. Any access or use of this Website by individuals under the age of 18 constitutes a violation of our Terms of Use and this Misconduct Prevention Policy.
7.2 Platform Preventive Measures
We use a third-party identity verification service provider Shufti Pro to conduct age verification and identity verification. When it is necessary, users must submit government-issued identification documents and pass a biometric verification process through Shufti Pro, so as to complete their age verification and identity verification.
7.3 User Reporting
If you become aware of any minors registering for or using our Website's services, you may contact our customer service team at any time by sending an email to