Top questions
Top questions can help to find the most asked questions and get started quickly.
- 1.What services are provided on your site and how much do they cost?
Our site delivers you information and practical solutions for all your dating needs, making your online searching for a partner easier, fun and enjoyable. Once you become a member, you can browse the profiles of all members, enjoy free and dedicated customer services, and explore the site with a safe and secure system.
Our site provides quality services that can be paid by credits, such as Chat, Mail and Presents. Please view Cost of Services for details. - 2.What does your website do and what makes you different?
Our site is dedicated to build an amazing online platform that helps members from worldwide connect with each other. Members can communicate with each other via a variety of dynamic and engaging tools including Chat, Mail, as well as other great services.
- 3.When will the credits be added to my account if I pay online?
Under normal conditions, credits will be added to your account on a real time basis if you choose the online payment options such as credit cards. In the unlikely case of communication trouble between our server and the order processor, credits may not be added immediately. If you encounter this problem, please contact us.
- 4.How do I sign in to the site?
The sign in and out options are found on the top of the page. You can also go to the login page and log in. If you are not a member of our site yet, please register.
- 5.What does the blue checkmark mean?
The blue checkmark on a member's profile indicates that their identity has been verified by submitting Governmental ID and completing biometric verification. This verification remains valid for 6 months from the date of completion to keep the information accurate and up to date.
If you want to get the blue checkmark, you are required to provide your Governmental ID and go through biometric verification through Shufti pro, to get your identity verified. Should you wish to get verified, please send us an email at
. - 6.What is Chat and how much does it cost?
Chat is an instant messaging service where you can communicate directly with other members by using text, emoticons and voice messages, etc. Check which members are online and simply start chatting. Billing will start for the corresponding chat once the other member replies to your invitation, or when you reply to theirs. The cost is 1 credits per minute.
- 7.What is Voice Message and how much does it cost?
Voice Messages are recordings you can make and send to others as an extra option to text, to enhance interaction and make communication more intimate! Sending one Voice Message costs 3 extra credits during a Chat session and each message can be up to 30 seconds long. The recording will be automatically sent once it has reached 30 seconds. Voice Messages cannot be sent as invitation messages – you must start the chat by text. Before using the service, please also make sure your computer microphone is working properly.
- 8.What are Stickers and how much do they cost?
Stickers are different sets of cute emoticons on Chat. They can express your instant feelings and affections without typing. There are free stickers and premium stickers which cost 1 credit each. Free stickers can be sent with text message, while Premium stickers will be sent out as soon as you click on them.
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